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The Future of Technology in Hotels

Blog
Blog

The Future of Technology in Hotels

Modern-day hotels appeal to customers in many different ways, by providing excellent customer service, by allowing visitors to experience the high-quality facilities on offer, see the exceptional designs of the properties, and also experience new hotel technology. This technology is often used to deliver a superior customer experience, and it is especially important to do so in the era of COVID, when those customer expectations are changing rapidly and when people need to be convinced it is worthwhile to travel. In this piece, you can read the latest hotel technology trends for 2021.

This hotel trends forecast begins with the most popular and easiest to assume trend: Mobile check in, check out, and services. App-based systems which allow for contactless services from first checking in to the hotel, to opening the room door via RFID enabled mobiles, to ordering room service or table served food via an app, with staff-to-guest messaging, to eventually checking out. Complications do come with this solution, but all in all, it is a smooth transition for most hotels, due to them offering these basic services before COVID.

Grab-and-go meals are forecasted to appear as hotels begin to open up after COVID lockdowns, using hotel branded applications or websites, mobile ‘take-away’ orders are offered, rather than shutting all services or continental breakfasts/full-meal restaurants, hotels are beginning to offer these services for their hotels, this in the long run reduces exposure and contact with other people.

Smart hotel rooms are beginning to pop-up more and more, just like smart homes, smart hotel rooms allow guests to control every aspect of their rooms right from their smartphone or smart pad built into the room, thus cutting down on contamination.

Although it seems rather counterintuitive, hotels are organising reduced housekeeping for customers during long term stays, guests can easily ‘book’ a housekeeper to come via the smart room and service their room, allowing the housekeeper to visit the room without the risk of the guest being there. This reduces the risk of contact guests and staff may be subjected to when in and around the hotels.

The next step on from smart hotel rooms finds us with voice-controlled rooms, access to a plethora of information provided by an AI powered voice which controls the room, asking questions such as ‘when does breakfast open’ or ‘book me into the spa’ will be provided without the need to visit the front desk. A scary thought for some guests, but mostly accepted for those who live daily with such devices as Amazon Alexa’s and Google Homes.

Robotics and automation will find a place in the future of hotels, even after COVID has disappeared. Automatic room allocations and pre-organised schedules reduce the need for front desks, RFID mobile room unlocking, all the way down to automated robotic hoovers traveling across the floors. As we travel through the next few years, and we see commercial and retail automation, we will see hotels benefit and adapt to these new technologies.

Technology will shape the guest experience within hospitality, refining and automating experiences. Although COVID seems to have sped up this transition period, we believe there will always be a place for face-to-face hospitality, as this is at the core of the guest experience.

Any questions or thoughts about hotel technology, drop us an email at info@syskod.co.uk and we will be happy to discuss your needs.

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